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TERMS, CONDITIONS & GENERAL INFORMATION
Please read the Terms, Conditions & General Information contained in these pages very carefully. They outline the terms under which your SITA tour will operate, and they limit our liability. Payment of deposit and/or final payment is an acknowledgement of receipt of these terms & conditions and constitutes acceptance of such as outlined.
COVID-19 and your personal responsibility:
Countries welcoming you and allowing open travel will have a Covid-19 rule-set in place. Visitors must be familiar with these requirements and are expected to adhere to all rules. Requirements will differ from country to country and may also change over time. It is therefore important that all travelers are secure in their understanding of what will be expected of them before departing their home and upon entering a foreign destination. Please ask your SITA Travel Expert about the specific entry requirements. Furthermore, understand that COVID-19 may be present anywhere. The World Health Organization and medical experts have stated that older citizens, as well as guests with existing health challenges, are exposed to heightened risks. It is important that travelers take personal responsibility for their well-being and strictly follow instructions, whether given verbally or through public announcements and signage. When traveling with SITA World Tours you agree to accept all risks associated with exposure to COVID-19. At SITA World Tours we encourage adherence to hygiene and distancing rules and sincerely wish that all of our guests travel safe and remain healthy.
Airfares: Based on current fares and subject to change without notice UNTIL TICKETED. Airfares are based on the current lowest fare, and subject to availability of the applicable class of service. it may be necessary to re-quote a fare at the time of booking, depending on availability. At the time of final payment, please check for any applicable increase in taxes and fuel surcharges. Airfares are subject to different rules and cancellation fees. Some airfares may be non-refundable once ticketed. Details will be provided on request. Please note that effective Jun 01 2019 it is mandatory to provide the passenger contact details – Tel # & Email – to the airline, in order that they may provide updates directly to the passenger regarding schedule changes, flight delays or cancellations. The passenger has the right, not to provide the contact details, but the travel agency issuing the ticket requires to receive such refusal in writing, which will be added to the ticketing record.
**Insurance: We strongly recommend Travel Insurance. . A SIGNED ACKNOWLEDGEMENT, PROVIDED BY SITA, IS REQUIRED BY THE PASSENGER WHETHER ACCEPTING OR DECLINING SITA’S INSURANCE.
Visas: US Passport holders require visas for Kenya (and Madagascar). Please ensure that passports have 2 blank visa pages. Single entry visas are available online or from the consulate. Please ensure that your passport is valid for 6 months from the return date.
Inoculations: We recommend that you contact Passport Health at 1-888-499 7277 or www.passporthealthusa.com for questions regarding country-specific health counseling.
Tour Reservations: SITA requires a deposit of CAD 780 per person to commence reservations. This amount will be adjusted with the balance due 90 days prior to departure. An additional non-refundable deposit of CAD 390 for the Madagascar extension.
Tour Payments: SITA accepts tour payments by Agency check and /or by clients Visa, Master & American Express credit cards. Signed statement on SITA form required by each client charging on credit cards. Copy of form will be supplied by SITA. SITA does not accept 3rd party credit cards.
Cancellation policy: MAIN TOUR & PRE-TOUR: Cancellations received 90 days or more prior to departure: CAD 455 per person; 89-61 days prior to departure, the fee incurred will be 75% of the entire tour price No refunds whatsoever will be made for cancellations received within the last 60 days prior to departure.
MADAGASCAR EXTENSION: Cancellations received 90 days or more prior to departure: CAD 390 per person; 89-61 days prior to departure, the fee incurred will be 75% of the entire tour price No refunds whatsoever will be made for cancellations received within the last 60 days prior to departure.
Tour documents: Final tour documents including day-by-day itinerary, hotel listing, air tickets & vouchers are sent between 30-15 days prior to departure.